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Shipping and Returns
SHIPPING
- All products are generally shipped in about 5-6 weeks.
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The reason for this is because we have to hand make each and every single product. It takes a lot of work and effort in our small workshop. Please be patient as we will make sure you receive an amazing product.
- Please note that we only ship to within the United States. If you live in Hawaii or Alaska there is an additional $250 extra shipping charge. Please message us if that is something you need!
RETURNS
- We only accept returns within 7 days of delivery in their original packaging, un-used, sealed.
- If any of the requirements aforementioned are not met, a return will not be granted.
- Buyer must pay for return shipping.
- No returns on personalized items or custom orders.
CANCELLATIONS
- We accept cancellations only if your item has not started production.
- Please contact us first via email to find out if it has started or finished production. support@simplysori.com
BROKEN PART/DAMAGED ITEM
- If there is any damage upon receipt of your item, or if any part is not as described in terms of condition - contact us and we will have it replaced sent. No replacements will be sent due to the coloring of our items. All beds vary in wood color and we do our best to color match each bed!
- When you purchase from Simply Sori, you're like family to us. We will personally assist you to make sure you are satisfied with your item.
